How can we help?
Find quick answers below, or reach out to our team — we usually reply within 2 hours.
Buying coupons
How do I buy a coupon?▾
Open any deal, tap "Buy now", pay the token amount (₹49–₹199) via UPI/card/netbanking. Your coupon is generated instantly with a unique QR code.
Why do I pay only a token amount?▾
You pay a small booking fee on CitySave to lock the discount. The rest of the bill is paid directly to the merchant at the store, at the discounted rate.
Is online payment safe?▾
Yes. All payments are processed by Razorpay (PCI-DSS certified). We never see or store your card / UPI details.
Can I buy multiple coupons?▾
Yes, unless the deal has a per-user limit (shown on the deal page). Each coupon has its own QR.
Redeeming at store
How do I redeem the coupon?▾
Visit the merchant within the validity window. Show your QR code from My Coupons → the merchant scans it or enters the 6-digit code. Done!
Can I download or print the coupon?▾
Yes. Every coupon has a PDF download option and a print-friendly view. You can also share to WhatsApp directly.
What if the merchant denies my coupon?▾
Contact us immediately via the dispute button on the coupon page. We will investigate and refund if the merchant is at fault.
Refunds & cancellation
Can I get a refund?▾
Yes. Unused coupons are fully refundable within 7 days of purchase. Open the coupon → tap "Request refund".
How long does refund take?▾
Approved refunds are processed within 5–7 business days back to your original payment method.
What if the deal expires?▾
You get a full automatic refund within 48 hours of expiry. No action needed.
For merchants
How do I list my business?▾
Visit /merchant and sign up. Submit your business details + GST/PAN. Our team verifies within 24 hours.
Is there a listing fee?▾
No. Listing is 100% free. We earn only when a customer buys a coupon for your deal.
How do payouts work?▾
Once payout is enabled by admin, settlements are auto-batched and sent via RazorpayX to your bank account weekly.
Account & privacy
How do I change password?▾
Account → Settings → Change password. You can also use "Forgot password" on the login screen.
How do I delete my account?▾
Account → Privacy → Request data deletion. Per DPDP, we process within 30 days.
Do you share my data?▾
Never. See our Privacy Policy for the full data-handling commitment.